Lanway’s expertise in providing voice solutions based on market-leading technologies has enabled us to help many organisations over the years. But delivering voice solutions requires more than just connectivity.

Issues such as call quality, integration, convergence, security and manageability are paramount in the complete voice solution. Importantly, our solutions are able to deliver answers to these issues without making a huge hole in your budget.

Our voice solutions cover: System design & installation Integrated messaging systems Call centre management Home & branch office packages CRM integration Conferencing Voice over IP (VoIP) Computer Telephony Integration (CTI) Training

The benefits of Lanway voice solutions

Our expertise in providing voice solutions is unrivalled. But is not just this knowledge that sets us apart, our experience allows us to translate the technology into positive business benefits for our customers.

These include:

Increased sales turnover

By implementing systems that will increase your efficiency you will be able to directly impact your sales turnover.

Improved efficiency

By providing more information in a better-organised fashion our systems offer greater call handling efficiency and improved customer satisfaction.

Reduced staff turnover

The greater efficiency, superior ergonomics and user appeal of the high technology utilised in our solutions helps to reduce staff turnover.

Cost savings

The total cost of ownership of a new voice solution is generally less on a feature-by-feature basis than older systems.

Flexibility

As your environment or needs change, our voice solutions are able to adapt in a more timely manner.

Downloads and Resources

Avaya Dummies Guide to Voice over IP: Guide to help you understand the options & benefits of IP Telephony, a 'must-read' for anyone considering migrating their communication system. This Avaya limited edition of VoIP For Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organisation. Click the link below to view and download the ebook...