Solving problems is what we're best at!
01282 418888.
We provide the IT stability for your organisation to evolve...
Lanway great track record of advising, design & implementing IT strategies and systems to enable SMEs & Education facilties to acheive their potential. Our unique customer management application MyPortal, combined with over 20 years of IT experience, means we can fullfil every IT requirement from basic support to full managed services.
- Flexible Approach - Cost-efficiency, adaptablity & future-expandability are key to our successfull services. We realise the amount of time & money organisations waste struggling to cope with underacheiving IT systems - you need your IT to evolve with your changing needs. We understand that IT budgets are often the ultimate factor in many decisions and we have the ability to create bespoke solutions created specifically for any given setup & price-point.
- Quick Response - Lanway provide 24/7 Support through MyPortal, our online customer relationship management application. You are able to log any issues online any time day or night and one of our engineers will respond to the enquiry as soon as possible. We also understand that you may prefer to telephone The Tech Team directly Mon-Fri, 9:00am-5:30pm on 01282 418855 or via email.
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Helpdesk
- A professional, well managed, dedicated helpdesk function is a necessity.
By implementing our helpdesk you will enjoy:
- Increased productivity plus reduced downtime.
- Reduced technical support costs
- Prompt and complete response to service requests
- Simplified service request history
- Access to knowledge base based on previous problems
- Improved info aiding future technology & training decisions
- Server Monitoring & Attendance - Our pro-active server monitoring system enables engineers to identify any potential issues and flag them according to severity. Many problems are handled automatically and often the first client involvement is reading an email notification that a potential issue has been thwarted. Why wait for issues to surface when Lanway can monitor your systems and keep you working efficiently? The Tech Team also offer technical attendance where engineers can visit your site and spend time assessing and streamlining IT systems. This be on a weekly, bi-weekly or monthly basis so call the sales team on 01282 418888 for more info on how we can help you.
- Security - Remeber that security is vital to every organisation, whether you're in business or education. Lanway can help with Security from hackers and online fraud, Security in the event things go wrong & the Security of knowing that help is on hand with any IT issue. Working alongside our partners such as GFi, Symantec and Computer Associates, we have the ability to handle disater recovery situaltions with minimal disruption and downtime. Don't shy away from potential data disater, we can help protect your systems and your finances!
Call our sales team on 01282 418888 to enquire about getting the Tech Team to help with your IT requirements. Your dedicated Lanway account manager will guide you through the positive step of integrating the Tech Team into your daily working life.
