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Managed Services - Technical Attendance
Despite the fact that many organisations are now heavily dependent on their IT systems, they cannot afford the expense of employing someone full-time, dedicated to look after all the potential problems. This means issues such as planning, configuring, implementing and supporting their critical IT infrastructure are overlooked.
Yet someone with this level of experience and expertise is vital in ensuring that not only does your organisation obtain the full return on its IT investment, but also that it does not suffer when a problem occurs. Similarly, for larger organisations, it is simply not cost-effective to employ experts to look-after all the constituent parts of your network.
Both these problems can be solved by partnering with an organisation that can offer specialist on-site services to supplement your existing resources.
Regular and cost-effective technical help
Lanway's technical attendance package is a face-to-face service that provides you with a highly qualified network engineer at your premises on a weekly, fortnightly or monthly basis.
This proactive, full-day service can cover:
| System checks and preventive maintenance - designed to identify and fix problems before they become an issue. This will involve tasks such as investigating: server, error and firewall logs as well as monitoring server disk capacity and anti-virus status |
| Consultancy and strategic advice - reviewing new technologies and advising on their potential use |
| Installation and support work - not covered by any other support contract, e.g. installation of a new PC, software application or network printer |
By booking the days in advance, the customer will be able to benefit from regular and preventive visits while enjoying very cost-effective rates.
Travel expenses for customer sites within a 30 mile radius of the Lanway head office in Burnley are included in the price. Outside of the 30 mile radius, the customer will be charged for travel costs at our agreed standard rate,
Benefits
By utilising our technical attendance service, your IT Infrastructure will continue to operate at peak performance and you will effectively avoid critical issues many businesses experience due to neglect, such as:
| Virus attacks, worms and Trojans |
| Overloaded servers |
| Backup failure |
| Overheating |
| Inadequate security or poor protection from other external threats |
It will enable you to manage your network and IT staff resources in the most cost-effective and efficient manner possible, allowing you to focus on your core business.
In addition it will enable you to control and even reduce the costs normally associated with maintaining your IT assets.
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