Technical Support - There when you need IT
The vast increase in PCs, laptops, UMPCs, internal networks and multi-vendor computing
platforms within organisations result in increased end-user demand for assistance.
Many IT requests often involve complex problem analysis to resolve increasingly
sophisticated computing problems. This can quickly lead to existing IT support being
overloaded and spending too long fixing day-to-day issues rather than making your IT
more efficient.
A professional, well managed & dedicated helpdesk function has now become a necessity.
The hub of Lanway Support Services is our versatile Helpdesk. Benefit from our unrivalled
knowledge-base, identifying & resolving issues ASAP! By delivering technical support, help
and advice when you need it plus MyPortal online 24/7, Lanway Helpdesk can ensure
minimal downtime.
Benefits of a Professional IT Helpdesk: ￭ Remote Monitoring for Quick-Fixes ￭ Increase Productivity & Reduced Downtime ￭ Phone, Email & MyPortal Incident Logging ￭ MyPortal Incident Status Updates ￭ Reduced Technical Support Costs ￭ Access to Microsoft Certified Technicians ￭ Efficient & Professional Response ￭ Knowledgebase based on solved problems ￭ Improved information aiding future
technology & training decisions ￭ On-site Engineer Callouts ￭ Optional Technical Attendance Days
Lanway offer a great all-round IT service, with people you can contact directly,
whether that's engineers or sales manager - St. Monica's
Audio-Visual Installation
Lanway On-Site Warranty
