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Managed Services - On-site Maintenance
Information Technology is now an integral and critical part of the way organisations operate. Consequently, the failure of a critical piece of hardware could have a damaging impact on your business. Although your hardware may currently be backed by a manufacturer's warranty, what happens when that warranty coverage ends?
Competitive market conditions and budget restraints are causing many organisations to look at low-cost maintenance cover that offers cheap and commoditised services.
But are you willing to gamble the future success and wellbeing of your business on such a service?
Flexible hardware maintenance
For organisations that are dependent on their critical IT systems, assessing and engaging with the best technical support provider is a delicate balance between the needs of the business, the budget available and the service levels on offer.
Irrespective of which supplier you eventually choose to partner with, the facts are the same:
| You need the protection of fast, expert service technicians to get your hardware functioning properly |
| The field engineers should be equipped to deal with any problem on-site |
| They should also utilise the latest technology and carry a full range of spare parts ensuring a high rate of first time fix |
Lanway can deliver this service, 24x7x365, ensuring that your systems are available to support your business, when your business needs it.
Key to the Lanway service is our flexibility. We can provide on-site maintenance cover for:
| Desktops |
| Laptops |
| Printers |
| Networking infrastructure - e.g. switches, hubs and routers |
The level of this service can be tailored to complement any existing manufacturer's warranty and cover and includes:
| Parts and labour |
| Labour only |
| Parts only |
For more specialised equipment, we can partner directly with the hardware manufacturer to provide a service that combines to deliver the best of their expertise and ours.
All support calls are managed by our helpdesk and can be tracked by our clients via the Lanway MyPortal, using their own unique user ID and password.
Benefits
By using the Lanway on-site maintenance service you will enjoy:
| One call to solve all your hardware problems |
| Nationwide support with guaranteed service levels ranging from Monday to Friday (9:00 - 17:30) through to comprehensive 24x7x365 cover |
| Technical vetting of support calls by our helpdesk on the day the incident is logged |
| A high percentage first time fix rate |
| Assurance of accredited engineers across the UK for on-site fault rectification |
| Regular reporting and reviews with your account Manager |
Our on-site maintenance service can be combined with any of our other service offerings to provide comprehensive cover for all IT problems.
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