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Managed Services - Network Support
An IT network is the engine of any technology dependant business. So it makes sense that network support should be about obtaining the maximum and most cost-effective uptime and performance from your investment.
A typical network infrastructure is complex and utilises a variety of products from different manufacturers - all of which the IT department is expected to support. But, maintaining an in-house technical team to meet all your requirements is expensive and carries enormous responsibilities and hidden costs. Balancing the high level of skills, which will be required, with the utilisation of such expensive resource is very difficult and can lead to staff becoming demotivated and leaving, further adding to your problems.
An increasing number of organisations are now looking to an external IT partner to work closely with their own in-house team. This has the added advantage of freeing up your own staff for key strategic projects that can make a real impact on your bottom-line, while the day-to-day network support issues are taken care of.
Flexible and comprehensive network support
Lanway have designed their network support package to offer complete peace of mind. It offers a host of options that customers can mix and match to meet their exact requirements.
It covers:
| Server-side problems |
| Network-centric problems - e.g. Internet down or network printing issues |
| Network hardware fault diagnosis |
Hardware repair is not covered with our network support package (it is normally covered by manufacturers warranty or by another Lanway package).
Our network support contracts deliver:
| Access to a skilled and experienced technical team |
| Full resolution of reported problems |
| Software support for any one operating system and any Lanway supplied and installed applications |
| Helpdesk support for any one operating system and any Lanway supplied and installed applications |
| 2, 4 or 8 hour response times |
| Monday to Friday, 9am -5.30pm cover as standard |
| Options for weekend, extended and 24/7 cover are also available |
Most problems will be resolved by telephone or remote support. But, where this is not possible, an on-site visit will be arranged with a guaranteed attendance schedule.
Typically, the type of incident covered by this includes:
| Server will not boot |
| A network service fails to start |
| Backup fails |
| Administrators are unable to configure the server due to an error |
| Multiple users are enable to access a server service |
Benefits
By utilising the Lanway network support package you will enjoy:
| Single point of contact - for the resolution of your multi-vendor network problems |
| Access to highly trained and qualified expertise - capitalise on our extensive knowledge base and training certifications |
| Better service - enjoy faster response times and enhanced after-hours coverage |
| More productive use of your resources - supplement your existing support staff or outsource the entire service |
| Cost stabilisation - use our service during peak periods rather than hire additional staff |
Our advisors can tailor a solution to meet your individual requirements, allowing you to use your time and resources on more strategic issues.
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