In the 21st century, most organisations rely on technology to play a critical role in supporting their normal business operations. Sales, manufacturing, finance, human resources, workflow, communications, collaboration and much more depend on stable, efficient and resilient IT systems.

Deploying, managing and maintaining at peak efficiency the diverse products that make up even a small IT system is a continuous task. Furthermore, it is one that has to be carried out against the backdrop of constant downward pressure on costs, resources and personnel.

Solving the problem
Your IT systems are critical to ensuring that your organisation functions correctly and efficiently and it's crucial that you select a high-quality partner to provide your Maintenance Contract. Lifecycle support for your IT systems and software ensures that you get the most from your investment. With a Support and Maintenance Contract from Lanway you can be sure of receiving the latest advancements in technology with the added benefit of having skilled professionals on hand.

With a flexible maintenance contract from Lanway you can be sure that your systems are trouble free. If you want your IT systems to run smoothly and be managed effectively we have the knowledge and experienced engineers to help make your organisation excel. A Lanway maintenance contract is an ideal way to manage your IT spend and with a pro-active approach, you can be in control of your systems and avoid un-budgeted IT costs.

Voucher Types
Recognising this requirement, we have designed our voucher scheme for customers who want access to our consultants and support services on a less regular basis but still want the fast on-site response of a regular contract.

There are a number of voucher types that cover the total labour costs for resolving a single, on-site incident.
These include:

• Hardware voucher - each voucher covers the completion of a single job, with either a 4 or 8 hour response time. They cover all hardware units and are valid for 2 years from purchase, with low cost renewal options.
• Technical attendance voucher - these cover the on-site visit of a Lanway technician during normal working hours, Monday to Friday. They can be used for holiday and sickness cover as well as general installation and support incidents.
• Network voucher - each voucher will cover the complete resolution of a network problem over whatever period of time is required. They offer a low cost network safeguard and are valid for 2 years from purchase, with flexible redemption and renewal options available.
• Weekend/out- of-hours voucher - these cover the attendance of a Lanway technician for any IT problem or assistance on an out-of-hours, 1 call per unit basis. This applies to weekend periods between 8am and 8pm. The callout includes the first hour on-site, after this additional hours will be charged. They are valid for 2 years from purchase, with flexible redemption and renewal options available.
• 24 hours/7 days/52 weeks voucher - the Lanway technician will be in attendance for any IT problem or assistance on an out-of-hours, 1 call per unit basis. This applies 24/7, with the exception of Xmas, Boxing and New Year’s Day. The callout includes the first hour on-site, after this additional hours will be charged. They are valid for 2 years from purchase, with flexible redemption and renewal options available.

All voucher options also come with free technical telephone service desk during their period of validity.

Who can benefit?
Any commercial organisation, small, medium or large that has at least one computer can benefit from the Lanway services voucher scheme.