The telephone system is an essential part of any modern organization so it makes sense that telecom support should be about obtaining the maximum - and most cost-effective - uptime and performance from your investment. Our Telecoms Support service provides:

• Peace of mind proactive support and monitoring of your entire telecom system.
• An experienced & formally qualified Telecoms engineer on-site within 2/4/8hrs.
• Quarterly review meeting and appraisal.

What's covered?

• 12 months unlimited service desk calls.
• 12 months unlimited remote support fixes.
• 12 months unlimited on-site visits for faults not fixed remotely.
• 12 months unlimited remote administration tasks.
• Hardware failure (phone system failure).
• 2, 4 or 8 business hour response.
• Qualified technical engineering resource.

Scope of cover

• Avaya IP Office and Index hardware support.
• Line Fault Reporting.
• Basic Administrator Faults.
• Cabling Infrastructure Fault Finding.

What's not included?
Replacement handsets (Optional In Contract).