Although many organisations are now heavily dependent on their IT systems, they cannot afford the cost of employing expensive and sophisticated teams full-time, dedicated to looking after all the potential problems. This means issues such as strategic planning, configuring, implementing and supporting their critical IT infrastructure are sometimes overlooked.

Yet someone with this level of experience and expertise is vital so they can ensure that 1) your organisation obtains the full return on its IT investment, and 2) your business does not suffer when a problem does occur. Similarly, for larger organisations, it is simply not cost-effective to employ experts to look-after all the constituent parts of your network.

Both these problems can be solved by partnering with Lanway because we can offer specialist on-site services to supplement your existing resources.

What's covered?

• System checks and preventive maintenance - designed to identify and fix problems before they become an issue. This will involve tasks such as investigating: server, error and firewall logs as well as monitoring server disk capacity and anti-virus status.
• Consultancy and strategic advice - reviewing new technologies and advising on their potential use.
• Installation and support work - not covered by any other support contract, e.g. installation of a new PC, software application or network printer.

Our Technical Attendance Contract:
By booking the days in advance, the customer will be able to benefit from regular and preventive visits while enjoying very cost-effective rates.

Using the tasks section on MyPortal helps you to plan activities for your technical attendance visits to ensure you get the most out of each day.

Flexi-Days
This gives you the flexibility to move some of the technical attendance visits to a more convenient time for you or to coincide with dates when it is more suitable for a specific task.

Who can benefit from Technical Attendance?
Any commercial organisation, small, medium or large, that has at least one server, can benefit from Technical Attendance. Whether you have an IT department or not, our skills can meet your total IT needs, or complement your existing IT staff, often bringing a wider range of knowledge from our extensive experience base to your organisation.

The key benefits of the Technical Attendance Scheme?
By utilising our technical attendance service, your IT Infrastructure will continue to operate at peak performance and you will effectively avoid critical issues many businesses experience due to neglect. Some of these benefits include:

• Proactive pre scheduled visits.
• Advice on new technologies and their relevance to your organisation.
• Healthchecks and problem solving including: checks for virus attacks, worms and Trojans.
• Overloaded servers.
• Provide advice on backup failure.
• Advice on overheating issues.
• Advice on inadequate security or poor protection from other external threats.
• Project management.
• Favourable engineer rates.
• Focus more on core business.

Our Technical Attendance Scheme will enable you to manage your network and IT staff resources in the most cost-effective and efficient manner possible, allowing you to:

• Focus more on your core business.
• Reduce and control operating costs.
• Maximise the use of your expensive IT resource.