Lanway we don’t just sell you a box and walk away if it goes wrong or you encounter
a problem. We offer expert advice to ensure you get the correct equipment to
meet your organisation’s needs so you are not spending money unnecessarily.
Lanway Break-Fix services are second to none. We can say this with confidence because we have delivered results in highly complex enterprise IT environments. We strive to deliver services that help your business avoid lost revenue and productivity as a result of computer systems down-time.
All our clients benefit from our business model for Break-Fix operations. We provide outstanding response times and perform a quality hardware and software restoration service.
Lanway have the specialist skills to repair any faulty notebooks or desktops - If your equipment is under warranty with all major manufacturers we can repair or replace at NO COST TO YOU the customer!
Additionally if they are out of warranty we can also offer a low cost “fixed fee” repair rate.
Maintenance and Warranty Fix explained
Lanway's On-Site Maintenance and Warranty Fix solutions have been implemented to give our clients an ultra low cost, or free service around their desktop and mobile estate - enabling the IT team to concentrate on server side and infrastructure issues, or IT infrastructure improvements for the future.
Lanways accredited team of warranty engineers offer a professional service delivered by people who care about your organisation.
Because of the close links and accreditations that Lanway hold with the major manufacturers we can manage and repair your desktop and notebook estate for free if you still hold a manufacturer warranty. If there is a fault we can diagnose, order parts and either send an engineer to site (if the unit has an on-site warranty) or arrange collection of the faulty unit to be repaired at Lanway with the unit returned to you within 5 working days.
The key benefits of Maintenance and Warranty Fix
Lanway can offer extended warranties on new and existing kit from any manufacturer as well as underpin the service with our own dedicated engineers.
- One number to call - when one of your PCs or notebooks fails regardless of manufacturer.
- Access to dedicated accredited and experienced engineers.
- Free warranty repairs - for all UK major notebook and desktop manufacturers.
- On site response - if the unit has on site maintenance.
- Collection service - if the unit has collect and return support.
- MyPortal inventory system - for logging all client assets under the contract.
We will work with your organisation and look after, manage and maintain your whole estate of client devices. If they are under warranty it’s a free service*. All we need to do is import a list of the assets into our My Portal system then, when there is a fault, you can log it online and we will provide the service as bought with the unit. If the unit has on-site we will offer an engineer next day. If it’s collect and return we will send a courier to collect when it’s convenient for you. If it’s in house we will fix it in our advanced and dedicated repair centre.
*Providing the manufacturer is HP, Dell, Samsung, Sony or Toshiba.
Managed Services Solutions: