Netcare & Netcare gold provides a fully outsourced IT service desk for server infrastructure and­ client devices. Under this scheme, all PCs, notebooks, servers, switches, routers, firewalls and storage devices are covered for hardware replacement and for full client hardware and software support. It’s our flagship service product that covers all bases.

This service provides an extension to network support and offers full end user client service desk for all Microsoft applications and client devices. It also offers full hardware replacement cover of any devices covered under this contract.

What's covered?

• 12 months unlimited service desk calls.
• 12 months unlimited remote support fixes.
• 12 months unlimited on-site visits for faults not fixed remotely
• 12 months unlimited remote administration tasks.
• Netcare Gold - all hardware is covered for repair/replacement.
• 2, 4 or 8 business hour response.
• Qualified technical engineering resource.

The scope of cover:

• Intel based Server hardware and software fault resolution.
• Server configuration changes.
• Router hardware fault resolution.
• Router configuration fault resolution.
• Router configuration changes.
• Network Switch hardware fault resolution.
• Network Switch configuration fault resolution.
• Network Switch configuration changes.
• Server access fault resolution from networked desktops and laptops.
• Internet access fault resolution from networked desktops and laptops.
• Wireless network access fault resolution.
• End user hardware and software fault resolution.
• Installation of new end user hardware purchased from Lanway.

What's not included?

• Installation of new server hardware.
• Installation of new server software products.
• Accidental or malicious damage to equipment.

Who can benefit from Netcare Gold?
Any commercial organization - small, medium or large - that has at least one server or is connected to the Internet will benefit from network support cover. Whether you have an IT department or not, we can provide skilled network support services to get your network back up and running, and keep it running.

We can offer you a variety of support options that can be tailored to meet your individual support needs.