IT Support is an essential part of any modern organisation.
But it’s not just about reacting to situations when things go wrong: it’s about being proactive so we can pre-empt a potential problem before it impacts on your business.
Our support service is geared to obtaining the maximum - and most cost-effective - uptime and performance from your investment.
As part of our service we provide:
- Peace of mind proactive support and monitoring of your entire network infrastructure.
- Full ITIL based service desk function 24x7.
- An experienced & formally qualified IT Infrastructure engineer on site within 2/4/8 hours.
- Free automated proactive systems snapshotting and emailed reports.
- Quarterly review meeting and appraisal.
- Asset scheduling.
THE BENEFITS - Single point of contact - for the resolution of your multi-vendor network problems.
- Full access to MyPortal - puts you in total control and ensures that you are always kept up-to-speed with the health of your IT systems.
- Access to highly trained and qualified expertise - capitalise on our extensive knowledge of SAN, Servers, Switches and network security products.
- Better service - enjoy faster response times and enhanced after-hours coverage.
- More productive use of your resources - supplement your existing support staff or outsource the entire service.
- Cost stabilisation - use our service during peak periods rather than hire additional staff.
- Improved business focus - use your time and resources on more strategic issues.
Managed Services Solutions: